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FAQ's

How Can We Help?

How Can We Help?

Where do you ship?

We currently ship all our Skincare, CBD Tinctures and Edibles, Supplements to addresses throughout the US and Internationally where laws permit

For International customers, if your country isn’t listed, please check back with us soon as we are adding new local distributors frequently.

What is your return policy?

Our products are formulated to renew your body. Customers receive a full refund when they send back unopened products within 30 days of receiving them. If products have been opened, customers will receive store credit when they send back the opened products within 30 days of receiving them. Please note that we do not refund shipping costs unless we have sent you the wrong product, and that we do not issue refunds or store credit past 30 days.

Are Dr.J's Natural products tested on animals?

Our products are never tested on animals. We respect our earth we live on and would never do anything to harm it.

Are Dr.J's Natural products organic?

While we don’t hold an organic label, we hold ourselves to strict quality standards using natural and sustainable ingredients whenever it's possible.

How are Dr.J's Natural products sourced, tested and formulated?

Dr. J's Natural products are formulated and developed by a team of passionate experts who each have over 20+ years of experience in the clinical pharmacy, personal wellness and skincare industry. We take our standards seriously because we want you to love Dr. J's Natural as much as we do. We get down the details here so you can see just what we mean by that.

All Dr.J's Natural CBD raw materials are compliant with the 2018 Farm Bill Act. Each lot is tested by third-party facilities for mold, heavy metal, pesticides and THC level and cannot contain more than 0.3 percent THC. Our CBD is sourced in the United States from certified, state licensed hemp processors. We keep all certifications and analysis data on file.

Dr.J's Natural skincare and supplement formulas, raw materials and ingredients undergo rigorous safety toxicology and regulatory assessments. All products are tested by industry-recognized third-party testing facilities for safety and preservative efficacy.

Dr.J's Natural skincare and supplement products are compliant with the United States FDA Regulations, as well as California Drinking Water and Toxic Enforcement Act of 1986 (Proposition 65).

Do Dr.J's Natural products expire?

Our products have a shelf life of over two years. We’re sure you’ll use it all up before then, anyway.

Will Dr.J's Natural CBD products cause me to fail a drug test?

While our products are non-psychoactive, they are sourced from medical grade hemp plants which, by definition, contain a THC level not exceeding 0.3% by dry weight. We can’t guarantee you’ll pass a drug test, and we encourage you to use your best judgment.

Do I need a doctor’s prescription or medical marijuana card for your CBD products?

No. Dr.J's Natural CBD products are made only with legally sourced medical grade hemp, and not marijuana, so it’s legally available for purchase without a prescription or medical marijuana card.

How can I become a Dr.Js Natural retailer?

Contact us at sales@drjsnatural.com for more information on wholesale orders, or visit our wholesale page: click here

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